Terms and Conditions
By using the St Helena Hospice Christmas tree-cycle website, you are agreeing to be bound by the following terms and conditions. St Helena Hospice reserves the right to update and change the terms of conditions from time to time without notice. Continued use of the website after any such changes shall constitute your consent to such changes. You can review the most current version of the terms and conditions at any time on this page.

1. Our Service
The service we provide is the collection of 'real' Christmas Trees from residents in the CO1 to CO9 and also, the CO13 area, and the transporting of those same Christmas Trees to Colchester Borough Council Recycling Centre. For the avoidance of doubt, 'real' refers to organically grown Christmas Trees with no artificial construction, as per common understanding, as opposed to 'artificial' trees.

2. Booking
We provide a facility for you to make a booking for our service, after which we will e-mail you a confirmation of your booking and later further information. Donations must be made via the website using PayPal or by debit or credit card as a guest.
We are able to accept registrations and payments over the phone for those who have no internet access. The final date to make your registration by telephone is Wednesday, 3rd January 2018 at 12 noon.

3. Delivery of service
We shall attend your property on Saturday 6th  or Sunday 7th January 2018 during daylight hours and shall collect from the location you specified when registering, an unadorned 'real' Christmas Tree.  We reserve the right to reject any Christmas trees that have not been stripped of decorations - including pot or stand - and to refuse refund of donation, to cover our costs incurred. Similarly, if your tree is not in a place accessible to us, you will not be entitled to a refund of donation.

We are unable to access your property or gain access to the rear of your property to collect your tree. Your tree must be placed in the location stipulated at point of registration. This must be accessible from the road or driveway. Trees not located in the stipulated location will not be collected.

3. Weather
We will make every effort to collect your tree on Saturday, 6th January 2018 or Sunday, 7th January 2018. If we are faced with inclement weather conditions that we deem will put the safety of our volunteers and staff at risk we will reschedule the collection to the next available weekend. We are unable to provide a refund if we do not collect your tree on the specified date.

4. Refunds and Cancellations
We will not be liable for any damage, costs, loss or injury incurred by you as a result of our failing to carry out the service on the nominated day.

5. Complaints
If you feel you have any cause to complain about any aspect of our service, or wish to offer suggestions for its improvement, please contact us either by phone, e-mail, or at the address below.

6. Contact
If you have any questions about these terms and conditions, please contact us at the below

St Helena Hospice
Units 1 and 4 The Atrium Wyncolls Road
Colchester CO4 9AS
01206 931468 treecollect@sthelenahospice.org.uk